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Integrate SMS API with Zoho CRM

By using our SMS API integration, you can easily connect iSMS with Zoho CRM and start sending and receiving SMS from your customers whenever you needs!

Integrate SMS API with Zoho CRM
Streamlined Communication

Enhance Communication

With SMS API integrated into Zoho CRM, users can send and receive SMS messages directly from within the CRM platform, streamlining communication and eliminating the need for separate messaging tools.

Improved Customer Engagement

Customer Engagement

SMS messages have a higher open rate than emails, and integrating SMS API with Zoho CRM allows users to easily send personalized and timely messages to customers, improving engagement.

Improved Customer Engagement

Enhanced Automation

Users can automate SMS messaging workflows, such as sending appointment reminders, order confirmations, and other customer notifications, reducing manual effort and improving efficiency.

Improved Customer Engagement

Better Reporting

Users able to track and analyze SMS activity and performance, gaining insights into customer engagement, campaign effectiveness, and other metrics to optimize future messaging strategies.

Zoho CRM SMS Integration Steps

To integrate the SMS API with Zoho CRM, you can follow these steps:

  1. Log in to your Zoho CRM account and navigate to the "Setup" section.
  2. Click on "Developer Space" and create a new project.
  3. Add the necessary scopes to the project, such as "Contacts", "Leads", or "Deals", depending on where you want to send the SMS from.
  4. Generate a client ID and secret, and store them securely.
  5. Now, you can use the Zoho CRM APIs to send SMS through your SMS provider's API.

Here's some sample code to send SMS using your SMS provider's API:

Sample Code
function sendSMS(un, pwd, dstno, msg, type, sendid) {
var url = "";
var data = {
un: un,
pwd: pwd,
dstno: dstno,
msg: msg,
type: type,
agreedterm: "YES",
sendid: sendid
var options = {
method: "POST",
payload: data
var response = UrlFetchApp.fetch(url, options);
var result = response.getContentText();

You can use this function in your Zoho CRM custom function or workflow rule to send SMS. The function takes six parameters:

  • un: Your SMS provider's username
  • pwd: Your SMS provider's password
  • dstno: The phone number of the recipient
  • msg: The message to send
  • type: The message type (1 for ASCII, 2 for Unicode)
  • sendid: The sender ID to show on the recipient's phone

Please click below to find out about other SMS API integration.