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SERVICE ADVISORY!

1.

22 JUN 2021

Dear Valued Customer (for Philippines SMS),

Greetings from iSMS,

Due to the recent incidents of spoofing and sending of malicious SMS, we were tasked by telco partners to implement immediate blocking of the following sender IDs:

  • Lazada
  • Shopee
  • SHOPEE
  • Garena
  • SeaMoney
  • SeaTalk
  • AirPay
  • ShopeePay

Should you wish to continue to send traffic using these sender IDs, we will require the necessary LOAs -- LOA from the Brand owner authorizing iSMS. If there are any other parties involved, the brand should authorized those parties.


Sincerely,
iSMS Team

2.

30 APR 2021

Dear Valued Customer,

Greetings from MOBIWEB,

Please be informed that a planned maintenance will be held as follows:

Reference Number: EVT-024959
Submission Date: 30 APR 2021
Objective: Service Migration on MOBIWEB Network
Maintenance Window: Start Date / Time: 18-May-2021 00:00 hours GMT+8
End Date / Time: 18-May-2021 06:00 hours GMT+8
Service Involved: MOBIWEB iSMS Service
Downtime: 15 – 30 minutes

Sincerely,
iSMS Team

3.

14 JAN 2021

Dear Customer (for SMS to Philippines),

Please be advised that there have been significant incidents of fraudulent and phishing activities lately causing the Telcos to express concerns.

As such, we will be taking steps to ensure suspicious URLs in such SMS content are masked to protect mobile subscribers. Effective immediately, all SMS message campaigns containing embedded URL shorteners will be blocked.

Moving forward, you may request URLs to be whitelisted via our support team (support@mobiweb.com.my) to ensure they are not masked.

Thank you for your understanding.

Sincerely,
iSMS Team